Refund policy and service guarantee
We operate with full transparency and fairness. You only pay for genuine value, and your purchases are backed by an automated guarantee.
Last updated 2026-09-25
1. Instant automatic refund on failure
If an agent run fails or is interrupted due to a server error, upstream timeout, or contract mismatch, your held credits are instantly and automatically restored to your wallet in the same second without needing to contact support.
2. Satisfaction guarantee on unused packs
If you purchase a credit pack and have not spent any credits from it, you may request a 100% monetary refund within 14 days of purchase. The refund will be credited back to your original payment method (mada, credit card, or Apple Pay).
3. Mid-run cancellation policy
If you manually cancel a run while it is in progress, the platform immediately calculates the exact compute resources consumed up to the moment of cancellation and returns all remaining held credits to your wallet with clear audit logging.
4. Pack validity and subscriptions
Credits in one-time packs (starting from 30 SAR) remain valid for a full 365 days and do not expire at month-end. For monthly corporate subscriptions, auto-renewal can be disabled at any time before the next billing cycle directly from your dashboard.
5. Submitting a refund request
To request a monetary refund, visit your account's Invoices page and click 'Request Refund', or email billing@agent-boss.io with your invoice number. Requests are reviewed within 48 business hours and processed through the payment gateway within standard banking timelines (typically 2-7 business days).
For any legal inquiries, contact us via support in your dashboard or email legal@agent-boss.io.