Human support
A clear path to help and escalation
What we support
Accounts, agents, runs, usage, manual billing, and Starter orders. Include only the request type and organization name in the first message.
Privacy and data
Use a subject beginning with Privacy for access, correction, destruction, copy, or consent-withdrawal requests where the law applies.
Security
Use a subject beginning with Security to report an incident or suspicious behavior. Never email a password, access token, or sensitive data.
Response and escalation
Private-launch requests are handled manually. No response-time commitment or SLA exists unless a signed service order says otherwise, and statutory complaints may be escalated to the competent authority.
Direct human channel
Contact support
Include only your organization name and request type. Do not email passwords, access tokens, or sensitive personal data.